To troubleshoot this issue, first try to use the same credentials for your bank account to log in to your bank’s website or app. If you can access the account using the credentials, check your bank account’s inbox or messages center to see if you received any notification or verification code as an additional authentication step. Another area to check is your bank account settings or preferences. Some banks may require you to opt-into sharing transaction details with third-party apps. If you still experience any issues after you've tried these steps above, please contact us at email@example.com and one of our agents will be happy to help.